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This company is now sh$t!. Bought over USD600 of products but never showed up. After 2.5 month still no refund and I have to wait wait and wait. Contacted customer service a dozen of times but nothing resolved. It's not my problem the parcel was never shipped and the...
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1.0
#1087386
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We are a former vendor (skincare brand) for Skinstore. We had a great working relationship with them for years before they were purchased by The Hut Group (two years ago). We no longer ship to them because of the terrible customer service they provide. They do not pay...
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1.0
#1085842
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I used to buy from SkinStore without any issues (luckily for me), but after this botched recent purchase, I'm never going back. They sent me the wrong products - stuff I never ordered. I had to scramble around to find an email for after sales support, and after much...
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1.9
I didn't like
  • Misleading information
  • Extremely poor service
#1084886
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Short Review on November 28, 2016

Skinstore
#963164
1.0
Details
The worst customer service. They won't let you cancel your order same day. Like after 1 hr of placing your order. They want to keep your money for a month or so. It's a scam!!!!! Never ordering from this company. Stay away from this company. Doesn't even have a address of the company on their website. Shady!!!!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Skinstore Customer Care Review

Skinstore
#939220
1.5
Details
My item arrived empty and skinstore refuse to send me a replacement. Usps has to repackaged it and I sent in the photo as per their request. Their customers service kept stalling my request and finally only agree to refund me 15% of the price I pay. So they are asking the customer to pay for their mistakes. Unacceptable!!!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Kerinique Hair Regrowth System Review

Skinstore
#894002
Cant get in touch with them about my order
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SkinStore Charge Review

Skinstore
#733219
A fraudulent charge appeared on my banking accpunt for a purchase that I didn't make with this company. Attempts to reach them were unsuccessful.
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I will give zero if I could. The worst return experience that I ever ever ever had. After I accidentally purchase duplicate cosmetic brushes, I contact them within one hour to cancel my order. They replied me the next day and said your order is shipped. WTF?? OK, I...
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1.2
#1081130
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I just placed an order for over $100 worth of items. Two of the items had gifts with purchase which showed in my cart. I did not receive either. I emailed them 3 seperate times as it seemed they did not understand my complaint. I explainded thate they should have let...
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2.4
I didn't like
  • Cancelled part of order
  • Extremely poor service
  • Misleading information
#1050427
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Skinstore.com used to be excellent and was started by physicians years ago. I noticed a change last time I ordered one product. It is no longer in California and is owned by a U.K. company. Beware! I unexpectedly ran out of product, went online and ordered several of...
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#1033683
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They have charged me £10.50 for delivery without warning and then refused cancellation when the item was still showing as dispatched despite their returns policy. On the live chat "Becka" wouldn't answer why the item is still showing as processing when she is claiming...
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1.0
I didn't like
  • Customer service team not helpful at all
  • Misleading information
  • Goes against their own cancellation policy
#1020978
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Unless you want to spend lots of time wondering when (or if) your pricey skin cream is going to be delivered, then I'd advise finding another online retailer... I've been a past customer of skin store and always stellar and hassle-free service. That has changed...
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Anonymous
sched4u

I agree; they charged me $152 for an order last May, never received it; they charged my credit card and never sent it. Their "40 days" policy says they can't do anything about...

1.9
I didn't like
  • Customer service non-exsistant
  • Ss cancelled item still on my cc
  • Still have not received
#1004452
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I order in Dec. and get the items on Feb.3rd. And the delivery is shown always in UK. What's more, they sell the different items from the product picture. the product picture shows that they sell a 50ml one, but they actually sell a BA only 0.17oz ,and in the 50ml...
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2.1
#1002470
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It's been 8 months and still waiting for my refund Skinstores received my return from my tracking number I call every week and get the same story no corporate office 1 phone number from Australia this is against the law all bad reviews you should be shut down I am...
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1.0
I didn't like
  • Customer service staff lying
#994891
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