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I purchased something online and returned it from Australia, paid for postage back etc with tracking number. A few weeks later, i checked tracking number provided and could see that someone from skinstore already signed and received the item that i returned but til...
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#993023
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SKINSTORE.COM SHOULD BE SHUT DOWN!  TOTAL CROOKS!
So, like many Americans, I took part in Black Friday. While stocking up on various items, I went to the skinstore.com to get some face lotion (Epionce Renewal Facial Lotion) - it's usually 95 bucks, but on Black Friday, it's 60 bucks. Great. Bought it. Didn't need it...
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Anonymous
Anonymous

something bigtime has changed with skinstore. I used to order all the time with no issues. This past week, big issue. The order wasn't shipped then when I asked it was but one...

1.7
Gold River, California
I liked
  • Prices
I didn't like
  • Faulty products they wont return
  • Wouldnt take back and replace a faulty product
#992200
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I didn't realize that Skinstore.com had been under new management. I discovered the new team is run by scam artists. They removed the telephone contact for their customer service department. You must email or chat with customer service about a problem. Unfortunately I...
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Anonymous
Anonymous

EXACTLY. Skinstore used to be awesome. Not so now. They are not customer responsive nor do they ship in any manner of a timely way. I am done with them, never again and I was ...

#976478
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My order ref: 82178395 worth £300 placed with Skinstore.com which is part of the group was said to be shipped with a tracking number via email. The tracking number was fake/incorrect. Contacted customer service who confirmed that it did not work ( I know that already)...
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Anonymous
pty

I was not able to send you a private message. Maybe you could create an email address and post it.

Anonymous
pty

You can count me in. Something very similar is happening to me with skinstore.com. I will send you a private message with my email address. If we act together, we can do muc...

1.0
I didn't like
  • Customer service team not helpful at all
  • Customer service staff lying
  • Extremely poor service
#965689
Reply to reviews
This company, which was the ONLY place from which I would order, is awful. Just awful. I ordered $100 moisturizer and it's just thrown in a box with a wadded up piece of wrapping paper? Seriously? I got better wrapping for $4.99 jar of olives at a Tuesdav Morning....
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Anonymous
Anonymous

I agree. Maybe they were bought out by someone. The website stinks too. I have been a loyal customer for years. Very disappointed.The order confirmation has misspelled wor...

1.0
Bridgeport, Alabama
#940172
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Received an incorrect item. Called Customer Service spent 47 minutes and received conflicting information from two different employees one of which even conflicted what was written on their return form. Wouldn't it be cheaper for them to just send me the correct...
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Anonymous
Anonymous

Had this problem with them in July, for weeks on end. They sent me the wrong items, wouldn't send me the ones I'd paid for until I returned the wrong items, at great inconven...

I didn't like
  • Them making it difficult for a customer to correct their mistake
#934497
Reply to reviews
Are you kidding? No receipt? I should have known something was wrong when they didn't honor the advertised discount in the email. However, I was out of Neocutis PSP lotion, so I ordered anyway. I've always counted on Skin Store to provide a legitimate neocutis...
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#920230
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I have been a customer of Skin Store for many, many years. However, it seems to have been bought out by a company in the UK. I never had a problem before with Skin Store standing behind their products or its customer service. But since the new management, they do not...
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2.3
#911882
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I have no idea what happened to the Skinstore, but they are just the worst now. The new website is awful - convoluted, not intuitive, navigation clunky/loss of essential navigational items (brand list, for example), loss of Wish List and previous Reviews, mobile UX is...
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#911422
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I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail address provided on my order confirmation receipt. This e-mail address is inactive. With some difficulty, I tracked down the company which is located in...
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1.0
Pitt Meadows, British Columbia
I didn't like
  • Extremely poor service
#880480
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