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Skinstore - Zero stars

Horrible service! Stay away from skin store. Wrong item was sent because they didn’t even know that ordered item was not in stock. Waste of my time!!! No prepaid labels to return unwanted item! And now I have to wait 10 days for a refund!!! Beware!!! CS did nothing to fix that!!!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1184914
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Poor customer support and a sneaky company. 1. I’ve noticed they charged my credit once they created the shipping label but won’t shipped until a week after consistently. 2. If they ship you an incorrect item, they will not send you return instructions until you...
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1.4
#1183229
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I ordered a PMD skin tool and obviously opened the item to try it. Well, it does not do what it says and is and was a complete waste of money. $160 to be exact. I called customer service and was told that since I opened the item I couldn’t return it. Well, of course I...
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1.6
#1178627
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Skinstore - Refuse to remove me from their email list

I placed 1 order from these people. Recieve emails for 3 years. I cannot unsubscribe via link, it says I have no account, and must create one. I have called customer service twice. Still receive unwanted emails. I will never do business with them again. Be warned, emails in pepertuity if you do.
#1173533
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I ignored the countless terrible reviews only due to needing some items urgently and assuming them being one state away and assuring timely delivery was worth the risk. Sadly, mistaken. They claim they dispatch packages within a day - false. My order was stuck in some...
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1.0
#1167720
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I placed an order on December 6 and the same day they sent an email with tracking information from some phantom company. The tracking never progressed. On December 27, it was still in the same status of label created. They don't respond to customer service inquires...
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#1157005
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They take longer than what they promise, nobody helps, their tracking doesn't work. I am still waiting for my package which was suppose to be delivered a while ago. Customer Service is absolute useless. On the website they show how long it takes for delivery (12-14...
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1.0
I didn't like
  • Customer staff lying
  • Usess
  • Fraud
#1153655
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Skinstore - Terrible

No one answered. I called as i was overcharged 29 dollars .
#1147606
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My girlfriend ordered product and that product delivered with damage. I could not solve it for a month. And I asked refund. They told me only person who ordered can ask for refund. Even though I explained that my girlfriend is not in US so that I need to help her. So I...
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1.0
Product
#1144660
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Skinstore - Worse company to deal eith

I ordered 2 products, the Kat Burki eye serum was not in the order . I emailed the company 3 times and only got a response when I told them I contacted my credit card company and that I would not pay for an item I never received . Now they want me to prove that it was not in my package . Disgusting way to do business !! I recommend never ordering from this company! I never will again
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1137948
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