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They have charged me £10.50 for delivery without warning and then refused cancellation when the item was still showing as dispatched despite their returns policy. On the live chat "Becka" wouldn't answer why the item is still showing as processing when she is claiming...
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1.0
I didn't like
  • Misleading information
  • Goes against their own cancellation policy
  • Customer service team not helpful at all
#1020978
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Unless you want to spend lots of time wondering when (or if) your pricey skin cream is going to be delivered, then I'd advise finding another online retailer... I've been a past customer of skin store and always stellar and hassle-free service. That has changed...
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Anonymous
sched4u

I agree; they charged me $152 for an order last May, never received it; they charged my credit card and never sent it. Their "40 days" policy says they can't do anything about...

1.9
I didn't like
  • Still have not received
  • Cancelled part of order
  • Ss cancelled item still on my cc
#1004452
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I order in Dec. and get the items on Feb.3rd. And the delivery is shown always in UK. What's more, they sell the different items from the product picture. the product picture shows that they sell a 50ml one, but they actually sell a BA only 0.17oz ,and in the 50ml...
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2.1
#1002470
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Kerinique Hair Regrowth System Review

Skinstore
#894002
Cant get in touch with them about my order
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Skinstore Charge Review

Skinstore
#733219
A fraudulent charge appeared on my banking accpunt for a purchase that I didn't make with this company. Attempts to reach them were unsuccessful.
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It's been 8 months and still waiting for my refund Skinstores received my return from my tracking number I call every week and get the same story no corporate office 1 phone number from Australia this is against the law all bad reviews you should be shut down I am...
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1.0
I didn't like
  • Customer service staff lying
#994891
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I purchased something online and returned it from Australia, paid for postage back etc with tracking number. A few weeks later, i checked tracking number provided and could see that someone from skinstore already signed and received the item that i returned but til...
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#993023
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SKINSTORE.COM SHOULD BE SHUT DOWN!  TOTAL CROOKS!
So, like many Americans, I took part in Black Friday. While stocking up on various items, I went to the skinstore.com to get some face lotion (Epionce Renewal Facial Lotion) - it's usually 95 bucks, but on Black Friday, it's 60 bucks. Great. Bought it. Didn't need it...
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Anonymous
Anonymous

something bigtime has changed with skinstore. I used to order all the time with no issues. This past week, big issue. The order wasn't shipped then when I asked it was but one...

1.7
Gold River, California
I liked
  • Prices
I didn't like
  • Faulty products they wont return
  • Wouldnt take back and replace a faulty product
#992200
Reply to reviews
I didn't realize that Skinstore.com had been under new management. I discovered the new team is run by scam artists. They removed the telephone contact for their customer service department. You must email or chat with customer service about a problem. Unfortunately I...
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Anonymous
Anonymous

EXACTLY. Skinstore used to be awesome. Not so now. They are not customer responsive nor do they ship in any manner of a timely way. I am done with them, never again and I was ...

#976478
Reply to reviews
My order ref: 82178395 worth £300 placed with Skinstore.com which is part of the group was said to be shipped with a tracking number via email. The tracking number was fake/incorrect. Contacted customer service who confirmed that it did not work ( I know that already)...
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Anonymous
pty

I was not able to send you a private message. Maybe you could create an email address and post it.

Anonymous
pty

You can count me in. Something very similar is happening to me with skinstore.com. I will send you a private message with my email address. If we act together, we can do muc...

1.0
I didn't like
  • Extremely poor service
  • Customer service team not helpful at all
  • Customer service staff lying
#965689
Reply to reviews
This company, which was the ONLY place from which I would order, is awful. Just awful. I ordered $100 moisturizer and it's just thrown in a box with a wadded up piece of wrapping paper? Seriously? I got better wrapping for $4.99 jar of olives at a Tuesdav Morning....
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Anonymous
Anonymous

I agree. Maybe they were bought out by someone. The website stinks too. I have been a loyal customer for years. Very disappointed.The order confirmation has misspelled wor...

1.0
Bridgeport, Alabama
#940172
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Received an incorrect item. Called Customer Service spent 47 minutes and received conflicting information from two different employees one of which even conflicted what was written on their return form. Wouldn't it be cheaper for them to just send me the correct...
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Anonymous
Anonymous

Had this problem with them in July, for weeks on end. They sent me the wrong items, wouldn't send me the ones I'd paid for until I returned the wrong items, at great inconven...

I didn't like
  • Them making it difficult for a customer to correct their mistake
#934497
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