My order ref: 82178395 worth £300 placed with Skinstore.com which is part of the group was said to be shipped with a tracking number via email. The tracking number was fake/incorrect.
Contacted customer service who confirmed that it did not work ( I know that already) and no further help rendered. Then I contacted customer service again to be told my order was shipped without tracking reference and that I should wait until it arrives! 2 different customer service and 2 different answer! But this is not true as my previous order placed a few days before was given a tracking reference which I was able to track the status!
I tried customer service via the website- they don't even have my delivery address correct in system. But they have my £300 already I started reading all reviews about this company. Very negative. Now I fear that my items were never shipped as that happened to others and I have been charged £300 via PayPal and I will never get the products.
I want a refund but customer service on website and on twitter has been ignoring my request. I fear I HAVE BEEN CHEATED OF MY £300! Emailed the CEO OF THE hut Group Matthew Moulding and his team-> no reply from them.
I supposed just one customer is not worth thier time looking into it. I want a refund as soon as possible before I take a step further for this fraud- I am sure I can get a few other customers who were out of pocket due to ordering from this company together to file a case!
Product or Service Mentioned: Skinstore Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Customer service staff lying, Extremely poor service, Customer service team not helpful at all.