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I ignored the countless terrible reviews only due to needing some items urgently and assuming them being one state away and assuring timely delivery was worth the risk. Sadly, mistaken. They claim they dispatch packages within a day - false. My order was stuck in some...
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1.0
#1167720
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I placed an order on December 6 and the same day they sent an email with tracking information from some phantom company. The tracking never progressed. On December 27, it was still in the same status of label created. They don't respond to customer service inquires...
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#1157005
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They take longer than what they promise, nobody helps, their tracking doesn't work. I am still waiting for my package which was suppose to be delivered a while ago. Customer Service is absolute useless. On the website they show how long it takes for delivery (12-14...
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1.0
I didn't like
  • Usess
  • Customer staff lying
  • Fraud
#1153655
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Skinstore - Terrible

Skinstore
#1147606
No one answered. I called as i was overcharged 29 dollars .
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Skinstore - Worse company to deal eith

Skinstore
#1137948
1.0
Details
I ordered 2 products, the Kat Burki eye serum was not in the order . I emailed the company 3 times and only got a response when I told them I contacted my credit card company and that I would not pay for an item I never received . Now they want me to prove that it was not in my package . Disgusting way to do business !! I recommend never ordering from this company! I never will again
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Advertised vs Delivered
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Short Review on November 28, 2016

Skinstore
#963164
1.0
Details
The worst customer service. They won't let you cancel your order same day. Like after 1 hr of placing your order. They want to keep your money for a month or so. It's a scam!!!!! Never ordering from this company. Stay away from this company. Doesn't even have a address of the company on their website. Shady!!!!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Skinstore Customer Care Review

Skinstore
#939220
1.5
Details
My item arrived empty and skinstore refuse to send me a replacement. Usps has to repackaged it and I sent in the photo as per their request. Their customers service kept stalling my request and finally only agree to refund me 15% of the price I pay. So they are asking the customer to pay for their mistakes. Unacceptable!!!!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
My girlfriend ordered product and that product delivered with damage. I could not solve it for a month. And I asked refund. They told me only person who ordered can ask for refund. Even though I explained that my girlfriend is not in US so that I need to help her. So I...
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1.0
Product
#1144660
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This company is now sh$t!. Bought over USD600 of products but never showed up. After 2.5 month still no refund and I have to wait wait and wait. Contacted customer service a dozen of times but nothing resolved. It's not my problem the parcel was never shipped and the...
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1.0
#1087386
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We are a former vendor (skincare brand) for Skinstore. We had a great working relationship with them for years before they were purchased by The Hut Group (two years ago). We no longer ship to them because of the terrible customer service they provide. They do not pay...
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1.0
#1085842
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I used to buy from SkinStore without any issues (luckily for me), but after this botched recent purchase, I'm never going back. They sent me the wrong products - stuff I never ordered. I had to scramble around to find an email for after sales support, and after much...
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1.9
I didn't like
  • Misleading information
  • Extremely poor service
#1084886
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I will give zero if I could. The worst return experience that I ever ever ever had. After I accidentally purchase duplicate cosmetic brushes, I contact them within one hour to cancel my order. They replied me the next day and said your order is shipped. WTF?? OK, I...
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1.2
#1081130
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I just placed an order for over $100 worth of items. Two of the items had gifts with purchase which showed in my cart. I did not receive either. I emailed them 3 seperate times as it seemed they did not understand my complaint. I explainded thate they should have let...
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2.4
I didn't like
  • Misleading information
  • Extremely poor service
  • Cancelled part of order
#1050427
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Skinstore.com used to be excellent and was started by physicians years ago. I noticed a change last time I ordered one product. It is no longer in California and is owned by a U.K. company. Beware! I unexpectedly ran out of product, went online and ordered several of...
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#1033683
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