filters
state:
Show
city:
Show
product:
Show
This company is now sh$t!. Bought over USD600 of products but never showed up. After 2.5 month still no refund and I have to wait wait and wait. Contacted customer service a dozen of times but nothing resolved. It's not my problem the parcel was never shipped and the...
Read more
1.0
#1087386
Reply to reviews
We are a former vendor (skincare brand) for Skinstore. We had a great working relationship with them for years before they were purchased by The Hut Group (two years ago). We no longer ship to them because of the terrible customer service they provide. They do not pay...
Read more
1.0
#1085842
Reply to reviews
I used to buy from SkinStore without any issues (luckily for me), but after this botched recent purchase, I'm never going back. They sent me the wrong products - stuff I never ordered. I had to scramble around to find an email for after sales support, and after much...
Read more
1.9
I didn't like
  • Misleading information
  • Extremely poor service
#1084886
Reply to reviews
I will give zero if I could. The worst return experience that I ever ever ever had. After I accidentally purchase duplicate cosmetic brushes, I contact them within one hour to cancel my order. They replied me the next day and said your order is shipped. WTF?? OK, I...
Read more
1.2
#1081130
Reply to reviews
I just placed an order for over $100 worth of items. Two of the items had gifts with purchase which showed in my cart. I did not receive either. I emailed them 3 seperate times as it seemed they did not understand my complaint. I explainded thate they should have let...
Read more
2.4
I didn't like
  • Extremely poor service
  • Misleading information
  • Cancelled part of order
#1050427
Reply to reviews
Skinstore.com used to be excellent and was started by physicians years ago. I noticed a change last time I ordered one product. It is no longer in California and is owned by a U.K. company. Beware! I unexpectedly ran out of product, went online and ordered several of...
Read more
#1033683
Reply to reviews
They have charged me £10.50 for delivery without warning and then refused cancellation when the item was still showing as dispatched despite their returns policy. On the live chat "Becka" wouldn't answer why the item is still showing as processing when she is claiming...
Read more
1.0
I didn't like
  • Misleading information
  • Goes against their own cancellation policy
  • Customer service team not helpful at all
#1020978
Reply to reviews
Unless you want to spend lots of time wondering when (or if) your pricey skin cream is going to be delivered, then I'd advise finding another online retailer... I've been a past customer of skin store and always stellar and hassle-free service. That has changed...
Read more
Anonymous
sched4u

I agree; they charged me $152 for an order last May, never received it; they charged my credit card and never sent it. Their "40 days" policy says they can't do anything about...

1.9
I didn't like
  • Ss cancelled item still on my cc
  • Customer service non-exsistant
  • Still have not received
#1004452
Reply to reviews
I order in Dec. and get the items on Feb.3rd. And the delivery is shown always in UK. What's more, they sell the different items from the product picture. the product picture shows that they sell a 50ml one, but they actually sell a BA only 0.17oz ,and in the 50ml...
Read more
2.1
#1002470
Reply to reviews

It's been 8 months and still waiting for my refund Skinstores received my return from my tracking number I call every week and get the same story no corporate office 1 phone number from Australia this is against the law all bad reviews you should be shut down I am...
Read more
1.0
I didn't like
  • Customer service staff lying
#994891
Reply to reviews